In Chester's thriving property market, Thornley Groves continues to build on a well-established reputation for delivering a truly client-focused service - underpinned by deep local knowledge and a genuine, people-first approach.

Now operating from a modern office just across the road from its original location, the team may have transitioned from Mathews of Chester Estate Agents to Thornley Groves, but the values that defined its success remain firmly in place.

A commitment to exceptional customer care still sits at the heart of everything they do.

Sales Manager Julie Constable said: "The name above the door may have changed, but the ethos hasn't. Putting clients first has always been at the heart of what we do - and that won't change."

This ethos is reflected in the team's tailored approach. Rather than offering a one-size-fits-all service, they take the time to understand each client's individual circumstances. From the first enquiry through to completion or ongoing tenancy support, they remain closely involved at every stage.

A strong sense of teamwork underpins the office culture. Everyone is aligned around delivering an exceptional experience, with a supportive and collaborative environment that benefits both clients and colleagues.

The office also draws on a wealth of local knowledge and experience, which is actively shared - ensuring new team members quickly feel confident and part of the wider team.

Lettings Manager Lorna Jones brings extensive industry experience and highlights the seamless collaboration between Sales, Lettings, and Property Management.

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She said: "While many agents say they prioritise their clients, we truly go above and beyond to deliver on that promise. We take the time to understand individual circumstances, showing empathy and offering consistent support throughout the entire process."

Supporting the property management side, Regional Manager Ali Perry ensures that maintenance and client needs are handled efficiently.

She added: "Because we know each other so well, we can anticipate needs, solve challenges quickly, and ensure nothing is overlooked. Ultimately, this stability allows us to deliver a reliable, personal service where clients feel confident they are in safe and experienced hands."

Together, the team shares a clear message, as they said: "At Thornley Groves, no one is ever just a number - we focus on building strong relationships and delivering a personal, high-quality experience from start to finish."

The office combines the strength of long-standing team members from the Mathews of Chester legacy with the fresh perspective of new recruits, offering clients the best of both worlds. Recent additions, including Valuer Jack Robers and Sales Negotiator Chris Beswick, have brought new energy, insight, and expertise to the team.

Behind the scenes, being part of Lomond Property Investment Limited provides access to enhanced training, industry updates, and specialist support.

Lorna Jones added: "We benefit from specialist internal resources, including an in-house legal team - something many independent agents cannot offer. This allows us to resolve queries more efficiently and provide a smoother, more supported experience for our clients."

Professional development is also a key focus, with team members working towards recognised qualifications such as MARLA and CeLAP.

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The business continues to support emerging talent, including Graduate Property Consultant Satine Aldwinckle, who is currently gaining hands-on experience across all departments through a structured placement programme.

When choosing an estate agent, many clients weigh up the benefits of a local firm versus a national network.

Ali Perry added: "A local agent offers strong area knowledge, but a wider network brings greater reach - access to a larger database of buyers and tenants, and increased exposure for your property. That combination can often lead to better results."

At Thornley Groves Chester, clients don't have to choose between the two - they benefit from both.

Whether you're a returning client or exploring your options for the first time, the team would be delighted to hear from you.

Thornley Groves is a proud sponsor of Chester Nub News. Support from local organisations such as them helps us keep our local news free and easy-to-read.