Business Unit: Chief Operating Office Salary Range: £49,600 - £62,000 Location: UK Hybrid, Gosforth and Glasgow Work type: Permanent, Full Time Live up to your potential. Live a life more Virgin. Digital Service Support (DSS) sits within Technical Operations and Cyber Security (TOCS) and is responsible for supporting the bank's digital banking services such as retail and business banking, public websites, and credit cards. Our ideal candidate will have a technical background (Windows Server & RHEL) and a proven track record of leading a team of engineers.

What you'll be doing

• Lead, manage and develop a team of colleagues, providing direction and leadership on all activities within IT where there is impact/change on own area of responsibility.
• Take ownership for tactical and strategic change in accordance with agreed standards and time, cost and quality measures. E.g. the migration of services from IBM Cloud to on-premise/Azure and the migration off legacy systems.
• Defect/Incident/Problem investigation across all environments, validation and resolution within technical specialism(s). Contributing to resolution of all environmental issues.
• Take responsibility for ensuring that platforms in area of responsibility meet current and future business service availability requirements.
• Ensure ongoing operation effectives of relevant platform in line with industry best practise and internal standards
• Ownership for the maintenance, patching, hardware & software and upgrades in line with relevant security standards.

We need you to have

• Experience of leading an IT team
• Ability to communicate and build relationships with internal / external stakeholders at all levelsSME in at least one of our key skills UNIX, ADC(F5), IBM Cloud, Azure
• Experience of monitoring tools, frameworks and processes (Dynatrace)
• A growth mindset with a proactive attitude to learning new technologies and skills
• Ability to work to challenging timescales and deliver to planned schedules
• Highly collaborative with excellent communication skills, both written and verbal

It's a bonus if you have but not essential

• Familiar with SDLC and Agile methodologies
• Experience in the Financial Services industry
• Be willing to join our 24/7 on call rota

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more.
• Up to five extra paid well-being days per year .
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
• Market-leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.

And there's no waiting around, you'll enjoy these benefits from day one.

Feeling insatiably curious about this role? If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.

Say hello to Virgin Money

We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer obsessed and work tirelessly to create positive experiences for our millions of customers and deliver on our purpose, 'Making You Happier About Money.' Our customer centric culture means that we're able to do banking differently and by innovating and working together we can make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.

Be yourself at Virgin Money

Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team

Now the legal bit

Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.