SQL Applications Support Analyst

SQL Applications Support Analyst - SQL/ T-SQL, Salesforce, SaaS, Workday, Azure, Splunk, Automation, CRM, ERP, ITIL, Agile, Jira, Confluence, Elastic Stack - Hybrid (Warrington) - to £45k + good bens

My client has an urgent need for an experienced Applications Support Analyst to join a specialist team supporting a range of new and heritage applications across the Enterprise. The focus of the role is an Applications Support rather than IT Infrastructure. Experience of working in this capacity is essential.

Applications Support Analyst Role and Responsibilities

:- Provide technical triaging and 2nd line applications support across the business

- Ensure that the correct priority and severity are assigned to all applications issues

- Work with colleagues across Technical and Service Management teams to leverage the necessary skills for fault resolution

- Ensure that acceptable workarounds are in place and lasting solutions delivered within service levels

- Engage fully with internal stakeholders to re-assign faults and issues where necessary

Applications Support Analyst Skills and Experience:

- A demonstrable track record in an Applications support role focussed on IT applications software rather than IT infrastructure

- Solid experience of using SQL/ T-SQL and knowledge of any of: Salesforce, SaaS, Workday, Elastic Stack or Splunk would be ideal

- Expertise in issue tracking collaboration tools (Jira, Confluence, Bugzilla), the change management process and the software development lifecycle

- Experience in the pro-active management of applications upgrades, patches and fixes

- Working knowledge of ITIL processes (change/ problem/ incident management) and excellent communication skills

You will enjoy a broad and varied role in a fast-paced environment so the ability to prioritise quickly and assuredly will be of great benefit. You will join a specialist applications support team who work well together so the ability to interact with other technical staff, as well as a large user base, will be required.

SQL Applications Support Analyst - SQL/ T-SQL, Salesforce, SaaS, Workday, Azure, Splunk, Automation, CRM, ERP, ITIL, Agile, Jira, Confluence, Elastic Stack - Hybrid (Warrington) - to £45k + good bens

Essential Recruitment is a specialist IT recruitment business with an in-depth understanding of the rapidly-changing nature of the IT market. We build long-term relationships with our clients and candidates based on our core values of Trust, Integrity and Delivery

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