Job Overview

We are seeking a skilled L2 Network Engineer with strong expertise in Routing and Switching technologies to support, maintain and troubleshoot enterprise network infrastructure.

The successful candidate will provide Level 2 operational support across LAN, WAN, wireless and Data Centre environments, ensuring network availability, performance and stability. The role involves incident resolution, network monitoring, configuration management, troubleshooting and supporting network changes in line with established ITIL processes.

Key Responsibilities

• Provide Level 2 support for enterprise network infrastructure.
• Troubleshoot and resolve incidents relating to routing, switching, WAN, LAN and wireless connectivity.
• Monitor network health and performance using network management and monitoring tools.
• Perform network device configuration, software upgrades, patching and routine maintenance.
• Support network changes in accordance with ITIL Change Management processes.
• Investigate complex network issues, identify underlying causes and conduct Root Cause Analysis (RCA).
• Configure and troubleshoot VLANs, STP, EtherChannel, HSRP, VRRP and port security.
• Configure and troubleshoot routing protocols, including OSPF, BGP, EIGRP and static routing.
• Support WAN technologies, including MPLS, SD-WAN and VPN connectivity.
• Coordinate with vendors, telecom providers and cross-functional teams to resolve network issues.
• Maintain accurate network documentation, diagrams and operational procedures.
• Participate in on-call support and major incident management activities when required.

Essential Skills & Experience

• Strong experience in a Level 2 Network Engineering or Network Support role.
• Hands-on expertise in Cisco Routing and Switching technologies.
• Good understanding of enterprise LAN, WAN, wireless and Data Centre networking.
• Practical experience troubleshooting routing protocols such as OSPF, BGP and EIGRP.
• Experience with VLANs, STP, EtherChannel, HSRP, VRRP and port security.
• Knowledge of WAN technologies, including MPLS, SD-WAN and VPNs.
• Experience with network monitoring, incident management and troubleshooting.
• Understanding of ITIL processes, particularly Incident, Problem and Change Management.
• Strong analytical and problem-solving skills, with the ability to perform RCA.
• Good communication skills and experience working with vendors and technical teams.

Certifications

• CCNA - Routing & Switching (Required)
• CCNP Enterprise (Preferred)
• Cisco SD-WAN Certification (Preferred)
• ITIL Foundation (Required/Preferred)