Tenancy Services Officer

£35,242.43 + car allowance £4015.80

Chester/Agile

Full Time, Permanent

35 hours per week

About You

Do you have the drive to make a difference by living our values every day to deliver an excellent customer experience? You'll add significant value providing a comprehensive housing management service working with our customers to maximise their quality of life. You'll work with our residents and communities to help them thrive, offering targeted actions and delivering a holistic customer service approach.

We're looking for a flexible, dedicated and highly motivated individual, who would welcome the opportunity to have a direct impact on improving our communities. You will be customer-focused, innovative in your approach and be able to implement initiatives to promote tenancy sustainability and deliver excellent customer service in a challenging environment.

You'll be able to

• Deliver an excellent customer focused service that is accessible, visible and results in high levels of customer satisfaction
• Design and deliver effective actions to encourage tenancy sustainment, and improve the social and financial performance of our communities.
• Support the creation of new ideas and innovation in the business
• Be adaptable and brilliant at working in partnership with our customers, colleagues and communities

If you think you've got what we are looking for, we'd love to hear from you. The closing date for applications is 9.00am 1st September 2026.

Interviews will take place on Thursday 10th September 2026 at our Chester Office

We'll be reviewing applications over the next two weeks and may invite candidates to interview earlier than the advertised dates - so don't delay your application to avoid missing out!

About our team

Our team is great (if we don't mind saying so ourselves!) We work hard, support each other, and also like to have fun!

You'll be part of our new Customer Experience Directorate - where you'll work as part of our Neighbourhood Teams who are led by our Assistant Director of Neighbourhoods and you'll be reporting to our Community Housing Manager - it's an exciting team to be part of, as we deliver our new corporate plan ambitions.