Despatch Manager

The company:

Cala Consulting are recruiting for a Despatch Manager for their client based in Chester. The Despatch Manager to lead and manage our despatch operations within a high-volume Glass Processing facility. This is a critical role in ensuring the products are dispatched accurately, safely, and on time to meet customer requirements.

The role:

The successful candidate will have a strong background in manufacturing despatch operations, ideally within the glass industry, and a proven track record in team leadership and logistics coordination.

Key Responsibilities

• Oversee the day-to-day operations of the despatch department to ensure timely and complete delivery of products.
• Plan and organise daily tour areas (delivery routes) in collaboration with transport and logistics teams.
• Allocate and coordinate staff across delivery tours, ensuring optimal workforce utilization.
• Ensure all loads are packed and prepared for despatch on schedule, with no shortages or errors.
• Conduct daily checks and ensure compliance with loading procedures, health & safety, and quality standards.
• Liaise closely with Production Managers to ensure despatch and production schedules are aligned.
• Monitor and manage team performance, attendance, and adherence to company policies.
• Maintain accurate records of dispatch activities and report on department KPIs.
• Identify and implement continuous improvements in despatch processes.
• Train, mentor, and develop dispatch team members to achieve department goals.

Experience required:

• Proven experience in despatch/logistics within a manufacturing or industrial environment (glass processing preferred).
• Strong people management and leadership skills with the ability to motivate and direct a team.
• Excellent organisational and problem-solving abilities.
• Good communication skills with the ability to work cross-functionally, especially with Production and Logistics.
• Ability to work under pressure and adapt to changing priorities.
• Sound knowledge of health & safety and loading compliance in a manufacturing environment.
• Competent with scheduling tools and Microsoft Office Suite; familiarity with dispatch a plus.

Benefits

• Competitive salary and overtime opportunities
• Supportive team environment
• Opportunities for growth and development within a growing organisation
• Employee Assistance Programme