The Reserve is a new and exciting luxury lodge resort set in the grounds of Chester Zoo. Nestled in nature and designed to offer an unparalleled guest experience. The Reserve combines world-class amenities with a unique sense of adventure and tranquillity.

Position Overview

A new and exciting luxury lodge resort set in the grounds of Chester Zoo is opening August 2025 and we are on the lookout for a Bartender to join the team.

The Reserve is an exciting development of 51 savannah inspired luxury lodges, overlooking a beautiful lake or our giraffe habitat and connecting directly to the stunning Heart of Africa zone of Chester Zoo. From immersive experiences to quiet relaxation, The Reserve is a place to make lasting memories.

The Role

As a Bartender, you'll be part of the team responsible for delivering an exceptional guest experience from behind the bar. Whether it's a quiet drink after a long day at the zoo or a celebratory cocktail at the bar, you'll bring energy, personality, and professionalism to every pour.

Responsibilities:

• Prepare and serve a variety of beverages to guests to the highest standard
• Offer warm, friendly, and engaging service always
• Maintain cleanliness and organisation of the bar area
• Keep up to date with drink menus and seasonal offerings
• Work closely with the wider Food & Beverage team to deliver a seamless service
• Uphold all licensing laws and ensure responsible alcohol service
• Maintain high standards of hygiene and follow health and safety regulations

What We're Looking For:

• Previous experience in a bar or hospitality venue
• A natural host with excellent communication and people skills
• Confident knowledge of spirits, cocktails, and drink trends
• A team player with a proactive and flexible approach
• Passionate about creating memorable guest moments

• Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability.
• Fantastic Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our partnered restaurants and bars. Savor the flavours and make your taste buds dance with delight.
• Mind-Blowing Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices.
• Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
• Team Member pass so you can visit the zoo during your time off.
• An amazing working environment - Where else can you see critically endangered animals from your office window or stroll among rare giraffes and tigers on your lunch break.