Job Title: Senior Customer Service Representative

Are you an experienced Customer Service Representative looking for your next challenge? We have an exciting opportunity waiting for you! Our client, a leading organisation in the customer service industry, is seeking a Senior Customer Service Representative to join their vibrant team in Chester. This role is all about delivering an exceptional experience to prestigious corporate cardholders and clients while ensuring compliance with our high standards of quality and productivity.

What You'll Do:

• Engage with Clients: Handle a wide range of cardholder queries regarding their commercial card accounts in a multilingual contact centre environment.
• Provide Stellar Support: Ensure all calls are managed with empathy, positivity, and professionalism, adhering to departmental policies and procedures.
• Resolve Complex Issues: Tackle more complicated queries and collaborate with supervisors or internal partners as needed.
• Own the Experience: Take responsibility for resolving cardholder queries while maintaining a high level of product knowledge.
• Support Special Projects: Assist with various special projects and miscellaneous duties as assigned.
• Drive Revenue: utilise your communication skills and product knowledge to generate revenue and maximise account usage.
• Ensure Accuracy: Record all information transferred to and from cardholders accurately, maintaining confidentiality in line with FCA Regulations and the Data Protection Act.
• Focus on Quality: Consistently balance excellent customer service with adherence to bank policies and procedures.

What We're Looking For:

• Language Proficiency: Fluent in English and at least one additional core language (German, French, Spanish, or Italian).
• Flexibility: Willingness to work a variety of shifts.
• Experience: A background in Customer Service or a Contact Centre environment is a plus.
• Professional Attitude: Convey a courteous, positive, and professional demeanour at all times.
• organisational Skills: Well-organised, proactive, and able to multitask effectively.
• Communication Skills: Exceptional verbal and written communication abilities.