Job Title: Client Services Adviser

Location: Chester (Hybrid)Contract: 6 months (Potential for extension)Working Pattern: Full Time

About Us:Join our dynamic EMEA Priority Client Services team, where we prioritise building strong relationships with our highest-tier Institutional and Corporate clients. We are committed to delivering market-leading client service while ensuring an optimal, highly automated post-trade experience.

Role Overview:As a Client Services Adviser, you will serve as the dedicated point of contact for a portfolio of priority clients, providing operational support from onboarding through to post-trade processes. Your expertise will play a crucial role in enhancing our clients' experiences and ensuring seamless operational performance.

Key Responsibilities:

• Act as the main contact for your clients and facilitate their operational needs during onboarding and post-trade phases.
• Offer subject matter expertise to clients, helping to develop cutting-edge operational technology.
• Collaborate with key internal stakeholders, including Sales, Trading, and Trade Control, to address clients' operational requirements effectively.
• Acquire knowledge of FX trade lifecycle applications to enhance processing rates and mitigate operational risks.
• Support the development of strategic objectives aligned with Global Markets and stakeholder goals.
• analyse client data and present performance metrics to assess alignment with targets.
• Participate in internal forums and external client meetings to ensure comprehensive service delivery.

Experience:

• Proven track record in client-focused roles, demonstrating excellent communication and interpersonal skills.
• Ability to swiftly grasp various operational platforms to support daily activities.
• Self-motivated with the capacity to work independently in a fast-paced environment, managing time effectively.
• An inquisitive mindset that encourages questioning the status quo and seeking innovative solutions.

Additional Skills:

• A drive for innovation, bringing fresh ideas to enhance team effectiveness.
• Experience in collaborating with diverse viewpoints to identify the best paths forward.
• A continuous learner, skilled in connecting with a variety of clients to anticipate future business needs.
• A commitment to promoting positive change and challenging conventional practises.
• Participation in collaborative efforts to advance tools and methodologies for an evolving client base.
• Strong belief in the value of diversity to better meet the needs of a global clientele.

Why Join Us?This is an excellent opportunity to contribute to a leading organisation in the financial services sector. You will be part of a collaborative team that values diversity and innovation, allowing you to grow both personally and professionally while making a meaningful impact on our clients' operational success.

Application Process:If you are passionate about delivering exceptional client service and have the skills to thrive in a dynamic environment, we would love to hear from you!

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.